13/10/06- Recent events are setting
the precedence that the adoption of more flexible
ways of working is becoming increasingly imperative
to address a myriad of issues created by the 24x7
society. From the escalating cost of fuel to the
anticipated flu pandemic, those organisations insisting
on office based employees for all jobs, from individuals
to senior management, are in for a shock.
To help combat such issues, telephony
solutions specialist, gematech, announces the launch
of its new enhanced Business Continuity Manager
(BCMLITE) product in a bid to support flexible
working practices - providing businesses with the
ability to integrate home/flexible working into
their day-to-day business.
GemaTech’s new BCMLITE Option
II product is a significant development of its
existing BCMLITE unit. The solution will not only
provide resilient re-routing of all incoming calls
to individual geographic DDIs but also the ability
to provide secure recording of calls effectively
from within the telephone carrier’s network.
Secure voice recording technology
is proving to be a major asset to many organisations,
with more and more businesses being required to
record all of their inbound and outbound calls
for compliance and other legal reasons as well
as providing peace of mind with protection and
support with possible dispute resolution.
Graham Chick, Chief Executive,
GemaTech, comments, “Given the significant
increase in the adoption of voice recording technologies,
the most sensible, and secure, place to locate
the recording equipment is in the serving carrier’s
exchange – protected from cut telephone cables
in the street, failed PBX or damaged building.
This is precisely what GemaTech’s combined
BCMLITE / SVRLITE unit is designed to do – provide
a secure, network based voice recording solution
as well as a resilient solution to recover by re-routing
inbound calls to individual DDIs
In addition, GemaTech is now also
offering a unique Carrier Vectoring solution which
allows any telecoms manager to switch between alternative
selected carriers, on a daily basis if they wish,
to ensure all outbound telephone calls are charged
at the lowest call tariff available.
Chick continues, “Certainly
if organisations are prepared to put in place facilities
to enable employees to work from home in times
of disaster or crisis, there is no reason why this
same technology cannot be deployed on a day-to-day
basis. Our new enhanced product with its added
functionality and uses can certainly go a long
way in helping businesses to achieve a much more
flexible way of working.”
Chick concludes, “As organisations
are forced to rethink their business strategies,
enabling flexible working will be a key element
in facilitating an acceptable work/life balance
and, critically, ensuring business as usual during
unexpected incidents.”
About
GemaTech:
GemaTech designs and develops products and solutions which deliver
telephony business continuity and secure voice recording by obviating
telecommunication failure and aiding dispute resolution respectively.
GemaTech
has over 10 years expertise in developing niche
applications for the telecommunications industry.
Founded in 1995, and headquartered in Guernsey,
GemaTech also has operations in Basingstoke,
and San Diego.
GemaTech
specialise in delivering cost effective, scaleable
solutions ensuring that organisations, large
or small, can benefit from the deployment of
gematech’s innovative technology delivering
measurable and quantifiable returns on investment.
GemaTech’s
unique business continuity products and services
are capable of ensuring the instantaneous, seamless
and total recovery of 100% of an organisation’s
incoming calls, the lifeblood of any company,
by intelligently re-directing any number of individual
DDIs to any number of alternative destinations – and
activated in seconds after an invocation.
GemaTech’s
secure voice recording product, available as
an additional module to enhance the business
continuity products, enables all re-routed calls
to be call recorded, as well as a stand alone
product delivering a number of unique features
including dual channel or “stereo” recording
of all calls, ideal for dispute resolution.
GemaTech
has customers across many vertical sectors, including
financial services, banking and insurance and
the travel industry. Some of GemaTech’s
key customers include, Travel Councellors, Regency
Mortgage Brokers, Kudos Research, Access Accounting,
Message Labs, Ultimate Insurance and Richmond
Corporate Services.
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