Given the undeniable fact that
the world is becoming an ever more litigious place
in which to do business, an increasing number of
business verticals, led by the financial institutions,
are looking for cost effective products and solutions
which will protect them from the spurious, and perhaps
not so spurious, claims which can result from the
70% of business transactions (in the UK) that are
still being transacted over the telephone.
Historically, voice recording technologies have
proven to be extremely expensive, costing hundreds
of thousands of pounds (Sterling) for relatively
modest installations such that only the major financial
institutions were able to afford to record ALL inbound
and outbound calls – which they were, and still
are, required to do under UK law. However, the significant
and growing demand for more cost effective call/voice
recording solutions by an increasing number of related
business sectors has created a market need for more
cost effective voice/call recording solutions.
In order to combat these high costs, less expensive “extension
side” recording products were subsequently
introduced which enabled an increasing number of
companies to selectively record specific conversations
made to and from a specific extension – which
became the norm for use in “training and monitoring
purposes”. However, today, these are no longer
regarded as sensible investments as they are selective
and as such are not considered to be admissible in
a Court of Law – unless ALL extensions are
recorded.
However, given the progression of modern technology,
companies, such as GemaTech, have developed the “next
generation” of secure digital trunk side voice
recording products which enable companies to record
ALL of their inbound and outbound calls but at a
cost that most, if not all companies can now afford
by producing a quantifiable return on investment.
For more information on GemaTech’s
secure voice recording products please see the GemTech
Products section of this web site. |
