March 28th 2007
- GemaTech has announced the launch of a new telephony
recovery solution specifically designed for the financial
services industry. Developed in conjunction with
several leading international financial institutions,
the Channel Switching Manager (CSM) is the first
telephony solution capable of meeting the demands
of the dealer and trading rooms, which rely on channel-associated
signalling (CAS) circuits and leased lines on a daily
basis, and also require all incoming and outgoing
calls to be recorded. A key feature of GemaTech’s
CSM software is that it uniquely re-routes any number
of individual CAS circuits to any number of alternative
destinations whilst maintaining the direct, open
circuits between dealers and traders.
Amid the increasing risk of terrorist threat,
natural disasters and pandemics, as well as the
increasing number of disruptions caused by adverse
weather conditions, the need to adopt a comprehensive
telecoms business continuity programme has never
been more evident. However, for financial services
companies, and particularly dealer rooms, where
a delay in connection can cost an organisation
millions of pounds, continuity technology has so
far failed to deliver a comprehensive solution
that will enable them to continue to trade, seamlessly,
from any number of alternative locations.
Graham Chick, Chief Executive, GemaTech, explains, “As
the FSA’s pandemic simulation exercise highlighted,
whilst financial organisations have endeavoured
to address most of their mission critical operations
in their continuity programmes, as the centre of
the UK’s economy, their failure to function
in the event of adverse weather, a pandemic, or
a terrorist attack would have a catastrophic effect
on the economy of the country. However, those companies
that have considered business continuity for their
mission critical dealer boards have often selected
solutions that are solely based on a fixed line
Public Switched Telephone Network (PSTN) alternative
that cannot provide the flexibility nor the speed
required to recover a CAS circuit, which is the
lifeblood of many financial services providers.”
In a similar manner as GemaTech’s BCMLITE,
the Channel Switching Manager initiates an initial
PSTN call between the two parties, which is seamless
to the third party dealer initiating the trade,
and then maintains that connection as a ‘nailed
up’ open circuit for all subsequent calls.
As Chick highlights, “through creating an
open circuit, the CSM solution provides a seamless
transition in times of crisis, eliminating the
initial connection delay on incoming calls – and
the need for third party traders to have to dial
in to that trader over the PSTN - and subsequently
ensuring that all incoming or outgoing calls occur
in the expected timeframes of the dealer rooms
- instantaneously.”
Through GemaTech’s CSM solution, financial
organisations can instantaneously re-route individual
64kbps channels to any number of alternative locations,
or aggregate the channels to ensure recovery of
multiple types of data, such as voice, data, fax,
video or encrypted traffic.
Chick concludes, “For City traders and dealers,
time really is money, and as the number of potential
business disruption instigators continues to increase,
financial services providers cannot afford to ignore
the risks. Solutions such as CSM provide financial
organisations with the flexibility and speed that
are key to their success, and as such present an
opportunity they cannot afford to miss”
About
GemaTech:
GemaTech designs and develops products and solutions which deliver
telephony business continuity and secure voice recording by obviating
telecommunication failure and aiding dispute resolution respectively.
GemaTech
has over 10 years expertise in developing niche
applications for the telecommunications industry.
Founded in 1995, and headquartered in Guernsey,
GemaTech also has operations in Basingstoke,
and San Diego.
GemaTech
specialise in delivering cost effective, scaleable
solutions ensuring that organisations, large
or small, can benefit from the deployment of
gematech’s innovative technology delivering
measurable and quantifiable returns on investment.
GemaTech’s
unique business continuity products and services
are capable of ensuring the instantaneous, seamless
and total recovery of 100% of an organisation’s
incoming calls, the lifeblood of any company,
by intelligently re-directing any number of individual
DDIs to any number of alternative destinations – and
activated in seconds after an invocation.
GemaTech’s
secure voice recording product, available as
an additional module to enhance the business
continuity products, enables all re-routed calls
to be call recorded, as well as a stand alone
product delivering a number of unique features
including dual channel or “stereo” recording
of all calls, ideal for dispute resolution.
GemaTech
has customers across many vertical sectors, including
financial services, banking and insurance and
the travel industry. Some of GemaTech’s
key customers include, Travel Councellors, Regency
Mortgage Brokers, Kudos Research, Access Accounting,
Message Labs, Ultimate Insurance and Richmond
Corporate Services.
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