How long could your business survive
if you could not talk to your customers and suppliers
over the telephone for an hour? …a day? …a
week? …longer?. How much money would you lose
over this period? What would happen to your company’s
Brand and Reputation if you were unable to answer
your customer calls? Would your customers desert
you during this period? And more importantly, would
they return to you when you managed to return to
normal?
Specifically GemaTech’s
Business Continuity Manager, BCMLITE OPTION II
unit has the ability to receive all inbound calls
directed to specific geographic, (0207; 0161; 0121
etc) or non-geographic (0800; 0845; 0870 etc) numbers
and to either pass the call through to the office
location in the normal way or to redirect the call
to any other number, or selection of numbers including
land lines, mobile phones, satellite phones, or
PDAs literally anywhere in the world.
Not only does the adoption of
this solution provide companies with a comprehensive
and extremely easy to use telecoms business continuity
solution providing for the re-direction of incoming
calls to a conventional office building should
they be unfortunate enough to suffer a cut telecoms
cable during road works, a failed PBX or the loss
of the building as a result of fire, gas leak,
terrorist attach etc but it also enables any member
of staff to literally work from anywhere – and
providing a “follow me” service even
when the connection to the PBX, or the PBX itself
has failed.
Another example is where employees
wish to work from home on an occasional, semi permanent
or permanent basis but do not want to publish their
home number. Using GemaTech’s BCMLITE callers
can dial on allocated geographic or non-geographic
number and the incoming call can be instantaneously
re-directed to the un-published home number. A
great way to either retain your workforce following
pregnancy and maternity leave where “new” mums
would like to continue working albeit on a part-time
basis or the mature person who has to stay at home
to look after aging relatives.
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