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GemaTech Business Continuity White Papers.

Remote/Homeworking
Adopting Remote/Homeworking as a Viable Business Continuity Solution for your Call Centre.

Loosing your Telecommunications
Loss of Telecommunications – a Call Centre’s Worst Nightmare.

Disaster Recovery & Business Continuity
Explaining the difference between Disaster Recovery & Business Continuity.

The Last Mile is the Weakest Link
Telecommunications Resilience.

Business Continuity, Why Pay Twice?
Why do most organisations insist on paying twice to recover their inbound calls?

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GemaTech’s BCM & BCMLITE provide solutions that can instantaneously and seamlessly re-route all incoming voice and data calls to any other number, or groups of numbers anywhere. Read More

GemaTech’s SVR & SVRLITE are extremely cost effective, and fully scaleable, web based, digital, trunk side voice recording solutions that record all 30 channels of an ISDN30 circuit. Read More

GemaTech’s RSM & SVR is an exchange based remote ACD, incorporating full skills based routing and comprehensive MI call statistics, enabling call centre Agents to work from anywhere. Read More

Provides an all inclusive three year Fully Managed Service Contract for the provision of a comprehensive telecoms business continuity solution to recover a company’s incoming calls. Read More